Task
Build a contract for a Restaurant ↔︎ Diner
Feedback
- Purpose:
- Exchange money for a great meal and a good overall experience.
- Enable a flourishing, sustainable business for the restaurant.
- Inputs:
- Diner: payment, clear orders, reasonable behavior.
- Restaurant: food, service, ambiance, clean and safe environment.
- Outputs:
- Prepared meals.
- Service.
- Dining experience.
- Success criteria:
- Food tastes good and is safe to eat.
- Food is delivered in a reasonable amount of time.
- Diner leaves satisfied and willing to return.
- Staff are treated well and can do their jobs effectively.
- The restaurant is profitable enough to continue operating.
- Exceptions:
- Unruly or abusive customers.
- Wrong or missing orders.
- Long waits or service breakdowns.
- Poor food quality.
- Complaints or disputes.
- Theft or non-payment.
- Handled through remakes, refunds, apologies, removal of customers, or other corrective actions that preserve as much value as possible.