Feedback

• Purpose:
  • Exchange money for a great meal and a good overall experience.
  • Enable a flourishing, sustainable business for the restaurant.
• Inputs:
  • Diner: payment, clear orders, reasonable behavior.
  • Restaurant: food, service, ambiance, clean and safe environment.
• Outputs:
  • Prepared meals.
  • Service.
  • Dining experience.
• Success criteria:
  • Food tastes good and is safe to eat.
  • Food is delivered in a reasonable amount of time.
  • Diner leaves satisfied and willing to return.
  • Staff are treated well and can do their jobs effectively.
  • The restaurant is profitable enough to continue operating.
• Exceptions:
  • Unruly or abusive customers.
  • Wrong or missing orders.
  • Long waits or service breakdowns.
  • Poor food quality.
  • Complaints or disputes.
  • Theft or non-payment.
  • Handled through remakes, refunds, apologies, removal of customers, or other corrective actions that preserve as much value as possible.