Give the recipe (steps of steps) for excellence in communication when
you are in the receiver role.
Feedback
Most incoming messages should be filtered out. If you choose to
process a message, follow these steps.
Receive and Understand
- Grok (deeply understand) the message
- Use active listening for spoken messages.
- Use reading-for-understanding for written messages.
Interpret the Message
- What information is the sender giving you?
- What is the sender feeling, or hoping you will feel?
- What does the sender want you to do?
- requests, information exchange, persuasion, entertainment,
coordination, etc.
Choose and Deliver Your Response
- Decide the response that best serves your aims and the
situation.
- Give the response and observe what actually happens.
Reflect and Improve
- What worked?
- What didn’t?
- What will you adjust next time?