Feedback

The receiver’s job is to:

• Accurately decode the sender’s intended meaning.
• Infer the sender’s purpose(s) (e.g., inform, request, persuade, connect).
• Respond in the best way, supporting mutual understanding and shared goals.
• Use active listening and clarifying questions when unsure of the meaning.

Essence → Understand what the sender means and wants — and respond in a way that moves the communication forward effectively.