Feedback

The sender’s job is to:

• Decide the meaning they want the receiver to understand.
• Clarify the purpose(s) of the message (e.g., inform, request, persuade, connect).
• Craft the message so the intended meaning and purposes are easy for the receiver to understand.
• Choose words, symbols, tone, and nonverbal cues that support clarity and accuracy.

Essence → Create a message that the receiver can accurately decode and respond to in the best way.