Distinguish cognitive content from affective content in a
message.
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Definitions:
Cognitive content → the factual or conceptual meaning (what the
message is about)
Analysis: {information, meaning, logic}
Affective content → the emotional and motivational tone (how the
message feels)
Analysis: {emotion, motivation, relational cues}
Simple: Cognitive tells what. Affective signals
how to feel and how the relationship
stands.
Examples:
- “The meeting is at 3pm.” → mostly cognitive
- “I really appreciate your help!” → mostly affective
- “We need that report ASAP!” → both (information +
urgency/pressure)